RETURN & REFUND POLICY

At ZAIDIEU, we prioritize your shopping experience and stand behind the quality of our sneakers. Please review our policy carefully before completing your purchase.

1. Eligibility for Returns & Refunds

Eligible for Return/Refund:

  • Counterfeit Items: If an item is proven to be inauthentic.

  • Incorrect Items: If you receive a product different from what you ordered.

  • Major Defects/Damage: If the item arrives with severe manufacturing defects or heavy shipping damage.

Not Eligible for Return/Refund:

  • Wrong Size/Item Ordered: We do not accept returns if you mistakenly chose the wrong size or product.

  • Change of Mind: Personal reasons or buyer's remorse will not be accommodated.

  • Note: Please double-check your sizing and product selection carefully before proceeding to checkout.

2. Timeframe

  • 7-Day Window: All return or refund requests must be submitted within 7 days of the delivery date.

  • Late Requests: Any claims made after the 7-day period will be strictly denied.

  • Processing Time: Once your request is submitted, our team will conduct an initial review within 24 to 48 business hours.

3. Condition Requirements

To prevent fraud and ensure fairness, the following conditions must be met:

  • Deadstock Condition: The product must remain brand new, completely unworn, and unwashed, with all original tags, labels, and packaging entirely intact.

  • Proof of Ownership: You must include a handwritten piece of paper clearly displaying your Full Name and Order Number in all photographic/video evidence.

4. The ZAIDIEU Remote Verification Process

To save you time and hassle, we conduct a 100% online verification process. You do not need to ship the item back to our overseas warehouse.

  • Step 1 - Initial Claim: Email us at support@zaidieu.com with the following:

    • The specific reason for your claim.

    • Clear, high-quality photos highlighting the issue (defects, inauthentic details, or wrong item).

    • Comparative proof (e.g., photos of the received item placed next to your order confirmation screen).

  • Step 2 - Scheduling: We will respond within 24-48 hours to schedule a live Google Meet session with you.

  • Step 3 - Live Video Verification: During the meeting, our authentication team will inspect the product via your real-time camera feed.

    • Decisions are often made instantly on the call if the evidence is definitive.

    • If further analysis is required, our team will email you the final result within 24 hours.

  • Step 4 - Resolution: Upon final approval after our 2-step verification, we will immediately process your request for a REFUND or send a NEW REPLACEMENT. (You are NOT required to return the original item).

5. Refund Processing

  • Timeline: Approved refunds will be credited back to your original payment method within 5 to 10 business days.

  • Note: Your bank or credit card company may require additional processing time to officially post the refund to your account.

  • If you have not received your funds after the stated timeframe, please contact us immediately at support@zaidieu.com, and we will assist you within 24 hours.

6. Out of Stock Scenarios

In the rare event that an item you ordered becomes out of stock after checkout, we will proactively contact you to offer the following solutions:

  • An exchange for another item of equal value.

  • A full, immediate refund.

By placing an order with ZAIDIEU, you acknowledge and agree to all the terms outlined in this Return & Refund Policy.